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Clarifications and Conditions

To avoid any misunderstanding, we have gathered a few essential clarifications regarding materials, delivery, and usage.

What does "premium textured paper" mean?

The paper on which we print the posters has a weight of 300 gsm and a fine, slightly satin texture that gives depth to the colors. It is not a glossy paper or one coated with a plastic layer – the texture is part of the fiber structure, which gives a natural look and a pleasant feel to the touch. All posters are printed with UV-resistant pigments, so the shades remain true to the original for many years, even in rooms with strong natural light.

What sizes are available and how do I choose the right one?

Each product has a range of standard sizes, clearly stated on the product page. For example, posters are available in 30×40 cm, 50×70 cm, and 70×100 cm, while canvas paintings start at 40×60 cm and go up to 80×120 cm. For an accent wall, we recommend measuring the available space and choosing a piece that covers about 60–70% of the wall's width. If you need help, write to us at info@artworks-ai.com and we will guide you.

How are the paintings mounted on the wall?

All canvas paintings and curated sets are delivered with an invisible hanging system – each piece has a wooden frame equipped with metal brackets and screws. In the package, you will also find a set of wall plugs and screws suitable for concrete, brick, or drywall. Installation takes about 15–20 minutes for a single painting. For sets, we recommend using a spirit level and measuring the distance between pieces (usually 8–12 cm) for a uniform look.

Can I return a product if it doesn't fit in the living room?

Yes, you have the right to return within 14 days of receiving the order, according to current legislation. The product must be in the same condition as delivered – without signs of mounting, without damage, and in the original packaging. Return shipping costs are borne by the customer, except in cases where the product has manufacturing defects. To initiate the return, send an email to info@artworks-ai.com and we will provide you with all the details.

What warranty do the paintings and posters have?

All products benefit from a 2-year warranty against manufacturing defects – for example, the canvas detaching from the frame, premature fading of pigments (if exposed directly to sunlight for more than 8 hours a day), or cracking of the wooden frame. The warranty does not cover damage caused by improper mounting, excessive humidity (over 70%), or mechanical impacts. If you notice a problem, take a photo of the product and contact us – we will find a quick solution.

Stay in touch

Visit our showroom or write to us — we'll respond within 24 hours on business days.

Splaiul Castanilor 980

Monday–Friday: 10:00–18:00
Saturday: 10:00–14:00

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